Resort Policies

CANCELLATIONS:

Cancellation with 7 or more days advance notice prior to arrival will be charged a $25 cancellation fee. If cancelling less than 7 days prior to arrival, your entire deposit will be non-refundable. Guests who opt to purchase the Protect My Vacation option must book this add-on within 48hrs of booking reservation and will have the ability to cancel reservation up until 9pm, two days prior to arrival date at no additional charge.

PAYMENT METHOD:

Any refunds must be applied back to the card originally charged.

CHECK-IN & CHECK-OUT:

Guest must be at least 21 years of age and have a major credit card in their name present upon check-in. Check-in time begins at 4:00PM. Check-out time is prior to 10:00AM.

PET POLICY:

Due to allergies and unpredictable animal behavior, pets are prohibited in guest rooms and throughout the property. Non-compliance results in a $250 fee. Nearby kennels offer pet accommodations at reasonable rates.

SMOKING POLICY:

To respect the concerns of guests, indoor spaces on property are designated as non-smoking including all guest accommodations. To enforce this policy we charge a $250 fee to guests who do not cooperate.

POOL POLICY:

The pool is open Sunday – Thursday from 8:00AM – 9:00PM and Friday & Saturday from 8:00AM – 10:00PM. The indoor pool area will be closed for renovations beginning on April 1, 2024 an will reopen on April 12, 2024.

SECURITY HOLD:

A $200 dollar credit card preauthorization will be taken upon check-in for incidentals. This amount will be automatically refunded upon check-out for folios with zero balances. Credit card companies require 3 – 7 business days to process.